Privacy Policy

---

Last updated: 11.12.2025

Pastoral Panels is committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website or interact with our business.

We may collect the following types of personal information:

• Name
• Address
• Email address
• Phone number
• Billing or delivery details
• Business or property details if relevant to your order

• Payment method details (processed securely via third-party payment providers; we do not store full credit card information)

• IP address
• Browser type
• Pages visited
• Cookies and analytics data (via tools such as Google Analytics)

Any information you voluntarily provide through:

• Contact forms
• Quote requests
• Email enquiries
• Phone calls
• Social media messaging

We collect information when you:

• Browse our website
• Submit forms or requests
• Contact us by email, phone, or social media
• Purchase products or request a quote
• Interact with our online advertising

We may also collect limited technical information automatically through cookies or tracking technologies to improve website performance and user experience.

We use your personal information for purposes including:

• Processing orders and providing quotes
• Responding to enquiries
• Delivering products and services
• Arranging delivery or installation
• Improving our website and customer experience
• Sending updates, promotional offers, or newsletters (only if you opt in)
• Maintaining business records and complying with legal obligations

We do not sell or rent your personal information.

We may share your information with:

• Delivery companies or freight partners
• Payment processors
• IT service providers (e.g., website hosting, email services)
• Marketing or analytics service providers
• Professional advisers (e.g., accountants, legal representatives)
• Government authorities, where required by law

All third-party service providers are required to handle your information securely and in compliance with privacy laws.

Our website uses cookies and analytics tools to:

• Improve website functionality
• Understand how visitors use our site
• Deliver personalised content and advertising

You may disable cookies via your browser settings, though some site features may not function properly.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Security measures include encryption, secure servers, restricted access, and regular system monitoring.

Some third-party service providers (such as cloud storage or email distribution services) may store information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

You may request:

• Access to your personal information
• Correction of inaccurate, outdated, or incomplete information

To make a request, contact us using the details below. We will respond within a reasonable time as required by law.

You may opt out of receiving marketing emails at any time by:

• Clicking the “unsubscribe” link in emails
• Contacting us directly

Opting out will not affect essential communications relating to quotes, orders, or customer service.

Our website may contain links to third-party sites.
We are not responsible for the privacy practices of external websites, and we encourage you to review their policies.

We may update this Privacy Policy from time to time.
The latest version will always be posted on our website with a revised “Last updated” date.

For questions about this Privacy Policy or to make a privacy request, please contact:

Pastoral Panels
Admin@pastoralpanels.com.au

0459 501 892